Welcome to Hiyan Jewels. By accessing and using our website or purchasing from our store, you agree to comply with the following Terms & Conditions. Please read them carefully before placing any orders.

1. General

• Hiyan Jewels is located in Deira, Dubai, UAE and specializes in fine jewelry including rings, earrings, pendants, chokers, bracelets, bangles, tennis collection, Apple Watch charms, engagement rings, and gifts.

• These Terms & Conditions apply to all purchases made in-store or online.

• We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Descriptions

• We strive to ensure that all product images, descriptions, and details on our website are accurate. However, slight variations in color, size, or design may occur due to photography and natural characteristics of gemstones and metals.

• All jewelry is subject to availability.

3. Pricing & Payment

• All prices are listed in AED (United Arab Emirates Dirhams) and include VAT where applicable.

• We accept payments via cash, credit/debit cards, and other approved payment methods.

• Hiyan Jewels reserves the right to update prices without prior notice.

4. Orders & Cancellations

• Once an order is confirmed and processed, cancellation is not guaranteed and is subject to review.

• Customized or personalized jewelry cannot be canceled after confirmation.

5. Shipping & Delivery

• We offer delivery across the UAE and internationally upon request.

• Delivery times may vary depending on product availability and destination.

• Hiyan Jewels is not responsible for delays caused by courier companies or unforeseen circumstances.

6. Returns & Exchanges

• Our Return Policy applies to eligible items within 7 days of purchase (see our Return Policy for full details).

• Customized, engraved, or special orders are non-returnable unless defective.

7. Warranty & Authenticity

• All jewelry pieces from Hiyan Jewels are authentic and certified.

• Warranty covers manufacturing defects only and does not include damage caused by misuse, accidents, or normal wear and tear.

8. Intellectual Property

• All content, designs, images, and branding on our website and marketing materials are the property of Hiyan Jewels and may not be copied or reproduced without permission.

9. Limitation of Liability

• Hiyan Jewels shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Contact Us

For any questions or concerns, please contact us at:
📞 +971 52 486 5521
📧 contact@hiyanjewels.com